Ratings & Reviews

Overall Rating

4(360 reviews)97.8% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Fine for college, not for adults.submitted by Nathanael C. - |Recommended: NoIt's suitable for a younger demographic, but as an older resident I am underwhelmed. The vandalism disappoints me... not the fault of the staff, but I wish something was enforced upon residents who choose to be so disrespectful. Also, the RAs or student staff are hit or miss. I don't want one bad apple to ruin the whole batch, so I will say that some are very kind and helpful and at least show effort when asked for assistance. However, several others are, quite frankly, terrible at their jobs and act like whatever problems are presented are not their problem. I now avoid asking most of them for anything but my deliveries. Also, I've brought up the drastic increase in price for laundry it now costs 8 to complete a load when it was 2 when I moved in and didn't get a good answer for that question either.
response from property -Thank you for your feedback. I am sorry to hear that your experience at Dobie has been less than satisfactory and I (Lynn Frazier) am here to help! In regards to the vandalism, our Corporate Design Team is aware of the recent vandalism issues that we have experienced and they are working diligently to come up with a design that is suitable for college students. We understand that it is an eyesore and want to rectify the situation as soon as possible. However, we also want to make sure that we get it right this time! I have already shared this information with our corporate team and we will make sure we execute as soon as we possibly can. In regards to the bad customer service you have experienced with our team, I would like to sit down with you and get specific details on your experience here so that I can educate my team and improve the service our residents are receiving. We have poured our heart and soul into Dobie and if we are falling short, we need to know exactly how so that we can fix the problem and to make sure that moving forward, your experience is enjoyable and stress free. I have forwarded your laundry concerns to CoinMach and am happy to help should you need any further assistance.
Goodsubmitted by Akshath A. - |Recommended: YesIt's conveniently located, and has a good environment.
response from property -Thank you for your review. We hope that you continue to enjoy your time as a member of our community.
I think dobie charges too much for the quality of staysubmitted by Tracy L. - |Recommended: NoIf you are planning to move in here, be prepared for unexpected maintenance problems that reoccur frequently i.e. toilet not flushing, AC breaking down, and water being shut off . Also, expect maintenance requests to be responded to about 3 months later or so. The A C is also not ever cold if you don't have your own A C unit, at best is cool-ish.
response from property -Thank you for taking the time to provide feedback. When I researched your work order history, I found two work orders: 8/23 online work order 4 outlets not working repaired on 9/1 9/30 call-in work order toilet clogged repaired the same day While we strive to complete work orders within 24 hours, it is not always possible. For example, following a large number of Dobie residents moving in on the same day, such as your recent move-in on 8/20, it is not uncommon that a work order may take longer. Water interruptions are unfortunate but sometimes required to make necessary repairs that help prevent future interruptions. Do you recall receiving our email to residents on September 19 stating that we received reports that the HVAC (heating, ventilation and air conditioning) system in some areas was not properly regulating the temperature? Our records show that this email notification was opened in your gmail address. In this email, we requested residents to reach out to us if their student space was not cooler by September 26 after we addressed the systems with a 3rd party vendor. We did not hear from you nor have you submitted a work order regarding your HVAC. I have, however, taken the liberty of submitting one for you. Please stay in touch with us and let us know if there is anything else we can do to enhance your experience with us.
Good For the Pricesubmitted by Jose P. - |Recommended: YesIt's a very good first-year experience and it is a good place to live at a good price. There are better place to live but they are all more expensive
response from property -Thank you for your review. Please let us know if there is anything we can do to enhance your experience with us.
Good except for maintenancesubmitted by Allen T. - |Recommended: YesEverything about Dobie is pretty good except for the fact that maintenance is essentially nonexistent. I put in two maintenance requests, one for my A C and one for my toilet paper holder, and none got taken care of. The fact that those things were breaking didn't bother me but the fact that it wasn't ever fixed. If they get maintenance taken care of then I honestly think that Dobie isn't such a bad place.
response from property -Thank you for your review. We were happy to follow up with you and confirm that all of your maintenance concerns have been addressed to your satisfaction. Please let us know if there is anything else we can do to enhance your experience with us.
Good, but could be bettersubmitted by Caleb A. - |Recommended: YesI think Dobie should listen to its residents before making changes. While a lot of the general things have been upgraded, some things were changed that didn't need to be, and somethings that should have been changed weren't Repetition of the food, amount of light in the rooms, hallway quality... While Dobie is indeed making great strides to better themselves, I think administration should open a suggestion box, instead of knowing whats best
response from property -Great idea! A suggestion box is now located at the RA Desk. We value our residents' opinions and appreciate you reaching out to us Caleb. Our designer has immersed himself in the Austin culture and student living at Dobie. We are installing a large dry erase board in our Tech Center at the request of several residents. There are numerous other amenity upgrades forthcoming as well, again, at the request of our residents. I noticed that you have not relocated to a modernized floor. Additional bright LED lighting has been added to both the units and the breezeways on the modernized floors. Our professionally managed café has made great strides in creating chef inspired dishes that are on a 4-week rotation. Should you have a favorite dish, please submit the recipe to dineoncampus.com. Also, if there is something you love, reach out to Shaun or Tiffany. They are extremely receptive and cater to many of our residents.
Getting Bettersubmitted by Sara T. - |Recommended: YesI liked living here. The construction is was super annoying, but aside from that I've met great people here. NOT a fan of the new floors in renovated rooms.
response from property -Thank you for your constructive feedback. We are always happy to learn how well we are meeting the expectations of our residents and will use this review to help us implement positive community changes moving forward.
It's Got Problemssubmitted by Morgan E. - |Recommended: NoThe new management is trying so hard to make it better, but it isn't doing much. The renovated room' aren't good. The floors are not nice. Polished cement is glossy and don't stain, closer to what the lobby looks like. The bathrooms are gross as ever. I'm not sure they clean it well. Everything else just feels so cold and unwelcoming. The food is awful. They cook too much meaning that it sits out. The staff has no idea what's happening. There hasn't been consistency is who works there so it's hard to get things done. You can hear everything next to you, below you, or above you. It's like everyone is in your room. The laundry machines don't accept payment half the time. You can't get packages outside of a two hour window 5 times a week. So I hope you don't have class or a job. There's some problems. It's like living in a fixer upper without the ability to fix it up.
response from property -Hi Morgan, The urban industrial look that is common throughout Austin is also incorporated in our unit renovations. The concrete floor has been sanded and finished with a flat sealer. The unfinished look is intentional. We love it! I am sorry you don't like the new flooring. We have received an outpouring of positive feedback from our survey and from residents regarding not only the flooring but all of our renovations. We paired the concrete floors with warm pecan cabinet doors, new countertops, sinks, and wood blinds. We upgraded both the electrical and plumbing. Bright LED lighting was added along with new furniture and pillow top mattresses. In an effort to continue renovating the residential tower, we asked residents like yourself to relocate from a non-renovated unit to a renovated unit at no additional cost to you for the spring semester. We appreciate our residents' cooperation as we continue to grow and make Dobie Twenty21 the best edge of campus community. Due to high traffic, the concrete floors in the lobby had to be layered and a high gloss seal applied. Amenity upgrades include a larger Tech Center with all-in-one Macs linked to a new multi-functional printer, gym expansion and added cross-fit equipment, the addition of a 24-hour lounge to both the cafeteria and Rec Center, 4 gaming stations in the game room along with novelty pin ball, an outdoor movie theater, and a charging station outside the elevators. Have you tried the new cafeteria menu? Have you noticed the food labels and specialty food items that omit the major 8 food allergens? What about the dessert bar? We purchased the property in July and our team has been consistent since our purchase. With the exception of adding team members, the team has been the same. Your feedback is very important to us, Morgan, and I thank you for taking the time to share your comments.
Mediocre submitted by Abdullah A. - |Recommended: NoOverall, this place is revamping itself very rapidly, though the residents are the ones who are seeing it get better, not actually living in the better environment, per se. I'm sure next year this place will be better, more on par with the dormitories on Guadalupe. However, as of this year, Dobie seems to be living up to its negative reviews that were written years ago.
response from property -Thank you for your feedback. Since assuming ownership in July, we have already renovated 7 floors with plans to update several amenities such as the cafeteria and residential tower. We are very excited about the upcoming changes and are confident that you will find these improvement projects to be very valuable.
The property is a decent place to live.submitted by Eduardo G. - |Recommended: YesIt's a great place to be when you're done with your day.
response from property -Thank you for taking the time to share this feedback with our team. Please let us know if you ever have any suggestions of how we may improve your experience with us. We are always looking for ways to better serve our residents!
Not as great as it seems, receive less than expected. submitted by Veronica C. - |Recommended: NoThe staff does not keep promises and always try to trick residents to give more and more money for no good reason. The food is terrible 90 of the time and they put it away an hour before than is said. Rooms are always cold or hot, we have no control over the temperature. Elevators are constantly not working and have dropped stopped several times while having people inside them. There is always noise, either from your neighbors which shows that the walls are too thin or from construction throughout the building early in the morning and late at night. The tower is always filled with insects rooms are infested with cockroaches. The shower bathroom area is disgusting shower head too low, tub old and slippery, and walls full of fungi. Many of the things promised, such as a floor event every month, have not been met. Overall, for the average price, the quality is not satisfying.
response from property -Thank you for your review. Our plans to transform Dobie Twenty21 encompass an 18-month renovation. Since purchasing the property in July, we have already renovated 7 floors and won't stop until the residential tower, tower amenities, and mall embrace vintage Austin. We appreciate your cooperation as we revive Dobie Twenty21!
It is good for college livingsubmitted by Joshua P. - |Recommended: NoIt is a bit expensive considering the quality. I pay 1070.00 per month 10,700 for 10 month lease and I could get about the same quality for under 1000.00 per month elsewhere. The best things about Dobie are the location, the people, and the atmosphere. The food during dinnertime could be SIGNIFICANTLY better than it is now. Additionally, the elevators have problems quite often. I would rate Dobie with a 2.5 to 3 star rating overall in comparison to other apartments nearby.
response from property -Thank you for taking the time to write a review. Our rates are competitive and in line with other dormitories in Austin. Our first 7 renovated floors will be completed by January 1st. We are upgrading both the electrical and plumbing on each floor and in every unit. Your new refrigerator will include a microwave combo that will work in tandem. The carpet has been removed and the concrete floor beneath exposed and refinished. There are new countertops and warm wood cabinetry. All of the lighting in the breezeways and in the units has been replaced with LED light fixtures. Additionally, the current key system in December will be replaced with a Saflok limited access entry system. We also have plans to complete the tower, renovate and expand our amenities, and reestablish the mall as a public market. The décor will embrace the vintage Austin theme that surrounds us. You will also see some additions to the cafeteria when you return from the upcoming holiday. We plan to add an outdoor movie theater and increase the size of the technology center, gym, and game room. The tech center will include all-in-one Mac's linked to a new multifunction printer. Both the tech center and the tower internet will be upgraded to Google fiber. We are very excited for all the upcoming changes and we hope you are too.
Dobie is a good project submitted by Mohamad H. - |Recommended: Yesdobie is a perfect place to live if you're a student it's super close to campus and the RAs and the students who live here are just awesome. needs some improvements here and there for example the maintenance needs to improve... A LOT and the roomsare dark bcz of no proper lighting. what's awesome about it is that you don't really worry about food bcz you always have a cafeteria downstairs. food is not the best but it does the job. they're renovating it now so everyone is so excited to see how it'll be next year i'm totally staying here next year but i just hope the prices don't go up too high.
response from property -Thank you for your review. Since purchasing the property in July and as you attest in your review, we are making positive changes daily to not only Dobie Twenty21 but to our team. Our newest addition, our Maintenance Supervisor, Craig, comes to us with a wealth of experience. We are upgrading the lighting as one of the many changes being made to the 7 floors currently under renovation. The breezeway is lighter and brighter because we have installed LED lighting. Lighting upgrades continue into the units where we have replaced the light fixtures also with new LED fixtures. We are hosting tours of our renovated floors so you can see first-hand the exciting changes we are making and will continue to make. Our goal is to make Dobie the #1 dorm choice by UT students. Please reach out to me or one of my team members for a personal tour of a renovated floor. Our Cafeteria will be fully operational in January when you return from your holiday. Food labels with bar codes can be scanned to determine ingredients, nutritional value, calories, etc. Dishes omitting the eight food allergens will also be available with each meal. We are also planning a midnight breakfast during finals. Good things are forthcoming. I am so glad that you are excited. We are, too!
It sucks heresubmitted by Emilia G. - |Recommended: Nothere's never food in the cafeteria, the grill is supposed to be open but it isn't, they always serve the same food, management sucks, I only live here because it's cheaper than living on campus, the AC sucks, it's always freezing in the room and there's no way to control the temperature. would not recommend to anyone. the only cool thing about dobie is the RAs, they're nice and cool and understand the struggle of living at dobie.
response from property -Thank you for sharing your concerns with us. We currently have 7 floors under construction that will encompass vintage Austin. Our renovations include new LED lighting, new light fixtures, paint, flooring, updated cabinetry and countertops, as well as new furniture. The new refrigerator will be larger and include a microwave combination. We are also upgrading the electrical and plumbing. The elevator façade on each floor is encased in barn wood and that same décor will be mirrored in the study rooms on each floor. Additionally, we are converting our current key system to the Saflok limited access entry system over the upcoming holiday. I invite you, Emilia, to tour one of our renovated floors. Our Cafeteria will be fully operational in January when you return from your holiday. In the interim, please visit Chartwell's website, dineoncampus.com. Select a University where Chartwell operates in order to get a glimpse of what is in store for our Dobie residents. Great things are on the horizon! Using myfitnesspal on your phone (or Chartwell's website noted above), you can scan the food label and gather the nutritional value, calories, etc. of a particular dish or food item. In addition, at each meal, there will be 5 food dishes that will omit the 8 food allergens (i.e., soy, milk, gluten, etc.) that will be available to our residents who suffer from food allergies or have special dietary needs. Emilia, please reach out to our Food Service Director, Shaun, if he can make something for you. Shaun caters to many residents and can certainly assist you. Food items will repeat but only after a 30-day cycle. The temperature in your room can be adjusted. Since you have not submitted a work order to address the cool temperature in your room, I have submitted one for you. Please let us know if there is anything else we can do to enhance your experience with us.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Dobie Twenty21 Student Spaces, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Dobie Twenty21 Student Spaces, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose