Trinity Property Management is closely monitoring Covid-19 and is committed to the health and safety of residents, staff members, and campus communities. As we navigate these uncertain times, we continue to closely monitor state and local official guidance and follow Centers for Disease Control (CDC) guidelines to provide a safe place for our residents to call home. We are urging all residents to follow the CDC, World Health Organization (WHO) and state and local officials for guidance on precautionary measures, including hand washing, social distancing and self-quarantine. Our maintenance staff has given great attention to cleaning frequently touched building components such as handrails, door handles, elevator buttons, trash/recycling chutes and other high traffic areas. We will continue to keep residents and future residents updated as needed but please reach out if you have questions or we can help in any way.
Covid-19 Information & FAQ
How has your property responded to Covid-19?
We have closed all common area amenities (pool, fitness center, clubhouse) and have residents and staff to practice social distancing recommended by the CDC. We have also implemented daily cleaning and disinfecting in accordance to the CDC and are encouraging communication between residents and staff are phone calls and emails to limit person-to-person exposure. We are also offering virtual tours for students wanting to tour the community from the comfort of home.
Are residents allowed to live at the property during Covid-19?
Off-Campus communities operate independently from universities and were designed to offer freedom for their residents without being impacted by university rules, regulations and decisions. Owners and operators of off-campus communities are contractually obligated to house their residents during the entire lease term and University closings do not influence this obligation. Students have the liberty to come and go throughout their lease term. Unlike dorms and on-campus housing, residents of off-campus communities do not have to move out during school breaks or summer, and in this unprecedented pandemic, they do not have to move out. Many student residents have chosen to stay in their apartment instead of returning home to avoid additional risk of infection with parents and other family members who may be in high-risk categories.
What should residents do if they think they have been exposed to the virus or are experiencing Covid-19 symptoms?
If a resident has become ill or is experiencing Covid-19 symptoms, we recommend immediately contacting your health provider. Additionally, we recommend that students contact their university and refer to guidelines provided by university and local health officials.
How should I contact the office?
For social distancing purposes, we are asking that all residents call or email the leasing office with any questions. If you are looking for an apartment, you can schedule a virtual tour or self-guided property tour by phone, email, or the chat function on our website.
What if I have a Maintenance request?
Currently, we are limiting contact with residents and only performing emergency maintenance requests. Please contact the leasing office if you feel there is an emergency maintenance issue in your apartment.
Are residents that moved out still obligated to pay rent?
We are working with residents to encourage flexibility in making payment arrangements, easing or eliminating late fees and suspending evictions due to non-payment to ensure all residents continue to have a place to call home. If you have suffered financially because of the outbreak, please contact your property manager. If you have not experienced an income disruption from COVID-19, it’s important to understand that all existing rent and related obligations remain in place. Our employees are committed to helping those directly impacted by the pandemic, but they rely on timely rent payments from those who haven’t been affected.